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Open your privacy choices with datocai

datocai keeps your account details, payment records from Touch 'n Go, GrabPay, Boost dan FPX, cookie choices and support chats under one Privacy Policy, so you can see…

Cookie choicesPayment privacySupport recordsAccount security
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datocai Open your privacy choices with datocai
CONTACT ROUTES

Start a privacy request your way

Privacy questions should reach the team that can see account, wallet, and support records safely.

Live chat Use live chat from your account when you need a quick privacy check on cookies, login alerts, or contact details. Our team verifies account control before discussing any record linked to your profile.
Email privacy desk Email [email protected] for access, correction, erasure, or retention questions. Include your account email and the specific record involved; avoid sending full wallet PINs, recovery codes, or private passwords.
Account centre Open the account centre to update phone, email, password, and message preferences. Some changes may trigger a verification step so we can protect your details from edits made without your consent.
ACCOUNT CARE

Browse our account data practices

The policy is written around how the account actually works: you log in, move through the lobby, use local wallet rails, set cookie choices, and contact us when…

Account identity

We store the details needed to create and manage your account, such as name, contact fields, login records, and verification…

Payment handling

Touch 'n Go, GrabPay, Boost dan FPX transactions create wallet records such as amount, time, reference number, and status.

Cookie controls

Cookies help keep sessions active, remember language choices, measure page errors, and reduce repeated logins.

Security checks

We record login attempts, device signals, password changes, and account alerts to detect unusual access.

Retention approach

We keep records only for stated purposes, including account operation, finance checks, support history, dispute handling, and legal duties.

Requests and changes

You can ask to access, correct, erase, or limit use of your personal details where local law gives that right.

Check your Privacy Policy questions

These answers explain the parts of the Privacy Policy that you are likely to use after opening an account. They cover personal details, payment records, cookie settings, security checks, location-based access, retention, and how to reach us. If your request involves a live account, we will ask for verification before making any change or sharing any record.

We collect details needed to open and run your account, such as contact fields, login records, verification status, payment references, support messages, cookie choices, and device signals used to protect access.

When you use Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, amounts, times, wallet status, and support history linked to that payment. These records help match credits, withdrawals, and finance checks.

Yes. You can ask us to correct, access, erase, or limit use of your personal details where local law allows. We may need to retain some records for finance, security, dispute, or legal reasons.

Cookies keep your session active, remember basic preferences, help us see page errors, and support security checks. You can adjust browser settings, but some account features may not work as expected if cookies are blocked.

Staff access is role based. Support sees records needed to answer your case, finance teams see payment status, and security teams see login signals. Service partners receive only the data needed for their task.

Retention depends on the record type. Account, payment, support, and security records may have different timeframes because finance checks, dispute handling, and legal duties do not all end on the same date.

Email [email protected] or use live chat from your account. Tell us the record or choice you want to discuss, and we will verify account control before changing, sending, or erasing personal details.

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